CAREERS

About Kora

Kora is building the future of home energy and grid management.

Our Smart Panel, Powerblocks, Power App, and Energy Trading platform give homeowners control over every watt — from solar to batteries to grid. We’re on a mission to end blackouts, slash energy bills, and empower every home to profit from clean energy.

Kora is led by a team of veterans including serial entrepreneur Greg Connolly who has raised >$45 and did >$500M at his previous company Trifecta.

The Opportunity

We’re looking for a Customer Experience Representative or Manager to become the bridge between our technology and the people who use it. You’ll help homeowners, electricians, builders, and partners understand and love the Kora system.

You’ll be the founding member of our customer experience team, helping to design the systems, tools, and processes that will scale as we grow. It’s a hands-on role for someone who thrives on solving problems, learning fast, and building from scratch.

What You’ll Do

• Serve as the primary contact for homeowners, installers, and partners during pre-sales, setup and onboarding.
• Learn Kora’s hardware and software systems deeply — Smart Panel, Powerblocks, Energy Trading and Power App — so you can guide customers through installation, compatibility, and optimization.
  Develop clear guides, FAQs, and training materials that simplify complex systems.
• Track and analyze customer feedback to improve satisfaction (NPS, CSAT, response times).
• Collaborate closely with product and engineering teams to report issues and influence updates along with training AI CX bots.
• Help define scalable support processes, tools, and workflows for future team growth.

You Are

• A builder — comfortable creating processes, documentation, and tools from the ground up.
• Technically curious — you love learning how systems work and explaining them clearly.
• Experienced in customer support or success for hardware, smart-home, or clean-tech products (3–5 years preferred).
• Located in or willing to commute to the Sacramento area several days per week.
• A strong communicator who writes with clarity and speaks with empathy.
• Energized by the mission of helping homeowners gain energy independence.
  

Compensation

Pay based on experience, technical ability, and impact. This position is classified as exempt under applicable wage-and-hour laws. Equity opportunities may be available as part of total compensation.

Benefits

While we’re an early-stage team and health benefits are not yet in place, we offer:

• Equity ownership
• Flexible schedules
• Direct impact on a company redefining how homes generate, store, and trade energy

You’ll help shape both our customer experience and our company culture from the ground up.

Location

This is an on-site position based at our Rancho Cordova, CA office.Candidates must either live in the Sacramento area or be willing to work on-site multiple days per week. Occasional remote work is possible, but in-person collaboration is essential for success in this role.

Legal & Compliance Disclosures

• Pay Scale Disclosure: In accordance with California law, Kora will provide the pay scale for this position upon request.
• Employment Classification: This role is full-time, exempt, and not eligible for overtime under California wage-and-hour regulations.
• Equal Employment Opportunity: Kora Power Inc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable laws.
• Reasonable Accommodation: Applicants requiring reasonable accommodation during the hiring process should contact support@korapower.com to request assistance.
• Employment Eligibility: Applicants must be legally authorized to work in the United States at the time of hire.
• Record Retention Notice: Kora retains job application data and related employment records as required by California law.